Shipping information

VERY IMPORTANT:

CHECKING THE PACKAGE

During delivery, you must imperatively check the integrity of the package by ensuring:

• before opening, that the package is tightly closed (only one tape used) as well as the general condition of the package
• after opening (made in the presence of the delivery person in case of doubt), that all the products are present in the package and in good condition

The recipient has the authorization to request, before taking delivery, both internal and external verification of the package.

In the event of a problem, it is imperative to send us as many photos of the package (exterior (with the apparent shipment label) + interior + goods) as possible so that we can carry a complaint to the delivery services and to be compensated for damage suffered.

Unfortunately without these photos, it is impossible for us to compensate you.

We cannot be held responsible in the event of altered products due to the heat.

Choose the shipping costs well

Above all, be careful to apply the shipping costs of the country of DESTINATION!

Choosing incorrect shipping costs can have consequences forcing you to redo your entire order!

It is a huge waste of time for you and for us ...

Shipping costs depend on the GROSS total weight or the total amount of your order and are calculated automatically in the basket before the payment procedure.

WARNING ! The GROSS weight corresponds to the weight of the content and the container of the product (e.g. 1 jar of chocolate spread of 600 gr actually weighs +/- 950 gr with the glass jar)

Shipping and delivery costs

DPD parceshop (Maximum 20kg) delivery to collection point:

DPD predict (home delivery) :

BPOST international outside EU (traditional belgian poste) :

BPOST ZONE 31 :

Albanie, Andorre, Belarus, Bosnia and Herzegovina, Croatia, Faroe Islands, Gibraltar, Guernsey, Iceland, Jersey, Liechtenstein, Macedonia, Man Island, Mexico, Moldova, Montenegro, Serbia, Svalbard and Jan Mayen, Ukraine

BPOST ZONE 32 :

HongKong, India, Indonesia, Malaysia, Philippines, Singapore, South Africa, South Korea

BPOST ZONE 33 :

Algerie, Argentina, Armenia, Azerbaijan, Bahrain, Belize, Bolivia, Brunei, Chile, Colombia, Costa Rica, Ecuador, Egypt, El Salvador, Georgia, Guatemala, Guyana, Honduras, Iran, Israel, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Lebanon, Macau, New Zealand, Nicaragua, Nigeria, Oman, Pakistan, Panama, Paraguay, Peru, Qatar, Saudi Arabia, Suriname, Tajikistan, Tunisia, Turkmenistan, United Arab Emirates, Uruguay, Uzbekistan, Venezuela, Yemen

BPOST ZONE 34 :

Afghanistan, Åland Islands, American Samoa, Angola, Anguilla, Antarctica, Antigua and Barbuda, Aruba, Bahamas, Bangladesh, Barbados, Benin, Bermuda, Bhutan, Botswana, Bouvet Island, British Indian Ocean Territory, Burkina Faso, Burma (Myanmar), Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo Dem. Republic, Congo Republic, Cook Islands, Cuba, Djibouti, Dominica, Dominican Republic, East Timor, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Fiji, Gabon, Gambia, Ghana, Greenland, Grenada, Guam, Guinea, Guinea-Bissau, Haiti, Heard Island and McDonald Islands, Iraq, Ivory Coast, Jamaica, Kenya, Kiribati, Korea  Dem. Republic, Laos, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Marshall Islands, Mauritania, Mauritius, Micronesia, Mongolia, Montserrat, Mozambique, Namibia, Nauru, Nepal, Netherlands Antilles, Niger, Niue, Norfolk Island, Northern Mariana Islands, Palau, Palestinian Territories, Papua New Guinea, Pitcairn, Puerto Rico, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, São Tomé and Príncipe, Senegal, Seychelles, Sierra Leone, Solomon Islands, Somalia, South Georgia and the South Sandwich Islands, Sri Lanka, Sudan, Swaziland, Syria, Tanzania, Togo, Tokelau, Tonga, Trinidad and Tobago, Turks and Caicos Islands, Tuvalu, Uganda, Vanuatu, Vietnam, Virgin Islands (British), Virgin Islands (U.S.), Western Sahara, Zambia, Zimbabwe

• The delivery times are working days, holidays and weekends not included and do not include the time of preparation of the order (24 to 48 hours if all products in stock).
• Deadlines are indicative and not contractual.
• Seller will not be responsible for any loss, cost, liability, damage, fine or expense incurred as a result of delay or non-delivery.
• When you send your package, you will receive an email with the online tracking code.
• Possible customs fees during shipping to countries outside the European Union are the sole responsibility of the customer.
• The seller delivers his customers within 3 to 10 days from the payment of the order and according to the chosen carrier. These deadlines are given for information only and therefore do not bind the seller.
• If after a period of 30 days the customer is not delivered, the customer can request the termination of the sale and the refund of the amounts paid for his order.
• In the event of unjustified entry of the order by customs, the seller agrees to reimburse the customer. On the other hand, if the package is seized for reasons of products prohibited in the country of residence of the customer, no refund will be made by the seller. It is therefore up to the customer to check the possibility of importing the products ordered.

Chockies Group reserves the right to change the delivery method for another equivalent for certain postal codes which are considered as remote areas and which requires an additional cost from the carrier.

List of postal codes available on request by email.

DELIVERY TIMES ARE FOR INFORMATION ONLY, SO WE CANNOT BE HELD RESPONSIBLE FOR ANY DELAYS.

Fresh goods

For your goods in the "fresh products" category, your order will be shipped only via DPD Fresh / Chronofresh for France Metropolis and Monaco and via DPD Fresh for Belgium and Luxembourg. You will not have the choice of another carrier.

The departure of "fresh" packages is done 1 time a week (generally on Wednesday) with the planned delivery in the 72 hours for certain regions and difficult to access for France and Monaco and 1 time a week (generally Wednesday) for Belgium and Luxembourg.

DPD Fresh / Chronofresh is only accessible for residents of metropolitan France (excluding Corsica), Monaco, Belgium and Luxembourg.

Chronofresh and DPD Fresh guarantee you a traceability of the cold chain as well, you will receive your fresh products as quickly as possible without interruption of the cold chain.

You can order sensitive products (fresh products (Belgium, Luxembourg, France and Monaco only), chocolates, ...) all year round on our site. But as you know, sensitive products do not really like heat ... We recommend that you choose the services of DPD Fresh (Belgium and Luxembourg) and DPD Fresh / Chronopfresh (France Métropole and Monaco only) in order to Guarantee the traceability of the cold chain to your home. We remind you that if your products were to be altered by high temperatures during their delivery and you have not chosen DPD Fresh (Belgium and Luxembourg) or DPD Fresh / Chronofresh for delivery (France Métropole and Monaco only), Chockies Group cannot be held responsible for all alteration of products.

In order to guarantee a home departure from your package the same week, orders must reach us at the latest for Monday before 10 am.

*Some postal codes may require additional time.

Attention !

Packages intended for the Aquitaine, Midi-Pyrénées, Languedoc-Roussillon and Provence-Alpes-Côte-d'Azur regions as well as certain difficult to access may require a longer time for delivery.

Notice regarding pickup points

Packages are sent through the DPD network.

During your purchase, you will receive an email with the DPD tracking number of the package.

The carrier sends an email and / or an SMS to indicate that your package has arrived at the pick-up point (pick-up point) with the address of the pick-up point.

You then have a week to collect it. If at the end of this period you still have not done this, the package will be returned to us.

After this time, we will not send you any replacement and you will have to repay the delivery costs to receive your package. Therefore, be careful, be careful after sending your package so that you can recover it without delay and at no additional cost!

Packaging of your products

The packaging of your packages is one of our priorities.

It is indeed extremely important for us to be able to deliver packages to you in good conditions and to avoid breakage as much as possible, unfortunately this can still happen despite all the precautions taken.

VERY IMPORTANT:

CHECKING THE PACKAGE

During delivery, you must imperatively check the integrity of the package by ensuring:

• before opening, that the package is tightly closed (only one tape used) as well as the general condition of the package
• after opening (made in the presence of the delivery person in case of doubt), that all the products are present in the package and in good condition

The recipient has the authorization to request, before taking delivery, both internal and external verification of the package.

In the event of a problem, it is imperative to send us as many photos of the package (exterior (with the apparent shipment label) + interior + goods) as possible so that we can carry a complaint to the delivery services and to be compensated for damage suffered.

Unfortunately without these photos, it is impossible for us to compensate you.

We cannot be held responsible in the event of altered products due to the heat.

Payment information

Payment must be made by the customer when confirming their order and must be made in euros. The order will be processed upon receipt of payment thereof.

MultiSafePay:

MultiSafepay FULLY SECURE thanks to the 3-D Secure standard offers international payment methods with which the customer can make the payment with the method of their choice.

The payment methods offered are Bancontact, iDEAL, Sofort Banking, Visa, MasterCard, Maestro, bank card (credit card), Giropay, ... A plus for you to be able to make online payment with a trusted payment method.

Paypal:

This FULLY SECURE online payment site offers you to pay for your purchases quickly and also offers purchase protection, a return guarantee, a simple and effective way to be reimbursed in the event of a cancellation and above all a automatic currency exchange! Registration on Paypal and purchases are completely FREE!

Bank transfer:

If you live in the "euro zone", you can use a European bank transfer (SEPA). These take longer than Paypal to reach us. You can be sure that payment will be made between two recognized banks.

Check:

For residents of Metropolitan France ONLY, we accept CHECKS. This means of payment takes a very long time to reach us because it requires that this paper be sent by post. However, it has the advantage of not being debited from your account immediately.

WARNING ! CHOCKIES GROUP is not responsible for the payment of customs duties or other costs or local taxes. Such duties, costs or taxes are the responsibility of the customer. The customer is also required to make the necessary declarations with the competent authorities of the country of delivery.